Superb feedback from our 2018 Survey

We would like to thank 133 respondents for their superb feedback, which was much appreciated.

The survey has really helped us gauge opinion and understand our clients requirements and vision.  The great response assists us in setting priorities and inspires us to keep innovating, making it easier for the Impress team to do what we do, even better.


91% of respondents rate us 8 out of 10 or more for speed of delivery


We received some lovely comments…

Also your prices are competitive!
Guy has been so helpful and patient. Appreciate his support of our project
Both Neil, production team and the costing department are a great help!
I feel all the staff I deal with give an excellent service. Especially Nick who has to deal with me changing specs due to indecisive clients and having to re-quote for me. Also Molly and Martin who keep me updated will all my jobs and are happy to deal with my questions. I am very happy with the quality of the printing. Please keep up the good work!
I mainly deal with Guy and David and they are great. Always quick to respond and help with any briefs that may be out of the norm.
Everyone is always helpful.
Our experience with Impress Print is very much reflective of their brand name 'Impress'. Timely response with action to urgent orders without compromising the quality.
The service we get through Impress is very good and nothing seems to much trouble, even when I make last minute amendments!!
Jeremy did a great job in a short time.
You do a great job with our annual review, thank you. We have had our budget cut back for printed material but for the big quality product of the year, we use Impress.
Always utterly reliable, professional & precise with delivery.
Very good customer service.
All staff that we have had contact with have been helpful and informative.
It's great that you can deliver to my door and so quickly.
I recommend Impress to all my contacts who need quality print work.
I have found dealing with Impress on the whole a very good experience throughout.
Really appreciate your flexible approach. You work with us if we need to move deadlines around and you turn items around for us (many last minute requests) very quickly.
Laura, Tim and Malcolm handled all my work and Grant took care of the print work for my banner. Very happy with all aspects.
Customer and service and quality of print is excellent. I particularly appreciate the call out of any potential problems.
Have known Tim for a long time and service is always excellent. Would not use any other printer. Impress are the best in the business!
Thank you for all your help, Tim and Malcolm have been great throughout. You are more expensive than other companies, however the service is worth every penny.
I find the whole process (quote, order, proof, delivery, invoice) very smooth. Any queries are answered very quickly - I was in touch with Paul and Renata regarding our last order and their assistance was excellent (as always). Paul seems to understand our needs very well – we also appreciate his visits as in some cases it is much easier to explain what is required face to face than over the phone / email.
Thanks Mike & Sue! You're both amazing.
Our account manager was away when I contacted you for a rush order, however a person in place to picked up on her behalf. She was fantastic, emailed me quotes straight away, communicated deadlines and alternatives very clearly and when our account manager came back the switch was so seamless it was beautiful! Did not miss a beat at all. Quality customer service, good range of products and prices and excellent delivery options.
Have used Impress pretty much exclusively for years. Quality is generally very good. When something hasn't been right it gets re-printed no hassle. You don't over commit. If you can't make a deadline you say so. Therefore, I've never had a missed deadline. Reliability is one of your main attributes. Extremely important.
We have always had good service and quality print from Impress.
Working with an excellent team with a super customer understanding.
I have been very impressed with the quality of products and service so far. Long may it continue. Big thanks to Richard who is extremely helpful.
Quotes are dealt with very quickly which is great. Customer service is also fantastic.
All good and local.


If you would like to hear more from our clients, our Testimonial page is also a great read too!







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