Customer Service

Customer Service

Exceeding clients’ expectations

Providing exceptional customer service is what Impress are all about and we strive to ensure our customer service remains the best in the business. With a dedicated team on hand, we maintain close relationships with clients from initial enquiry right through to delivery.

PrintWeek Awards Winner

Customer Service Team of the Year – SME

  • We strive to understand and exceed customer expectations
  • Provide consistent and reliable world class results
  • Supporting customers in the Net Zero drive
  • Highly trained, courteous and informed staff
  • A personal service with a dedicated account handler
  • Informed guidance on products and services
  • Quotations returned within four hours of your initial enquiry
  • Complaints are dealt with fairly and promptly
  • Impress listen to feedback, act and respond

Well done to our team…


“I’m very happy with the print and the service. Thanks for sorting so quickly.”

Business Cards

“Thank you so much for the notification of delivery of the business cards – I really love this new notification system – thank you.”

Undergraduate Study Guide

“Just wanted to say a huge thank you, from Sylvie and I, to you both and the rest of the team at Impress. The undergraduate study guide has been very well received and credit goes to you for doing a brilliant job at proofing, printing, finishing and delivering.”

Promotional Voucher

“The team at Impress helped us with our promotional voucher needs which included printing variable data plus the creation of scannable QR codes to make the vouchers easy to redeem. We got the usual brilliant printing quality plus close liaison with the data team to ensure everything worked as it was meant to.  An excellent

Eco Display Boards

“The print quality and structural quality of the boards was excellent and they really looked fab in the room. Also the service was fantastic, from getting them turned around in such short notice, to getting proofs from the studio team was brilliant.”

Poetry Festival Books

“Thank you for the poetry books, they look fantastic, even better than I hoped, and the fact they have been delivered earlier than expected is also an added bonus! Congratulations to you and the team for a job very well done.”


“I am a great fan of all the things your Company stands for and I am particularly glad, as a Vegan myself (my Husband is also Vegan and my Mum a Vegetarian) to see that your printing is Vegetarian Society and Vegan approved – that is fab!  You get my vote.”  😊


“These arrived for our event – thank you to you and the team for getting this over the line after my delay.”

Freestanding Wedge Signs

“I look forward to seeing the boards and am really grateful for your speedy service.”

Site Visit

“We really enjoyed the site visit – we really appreciated the lunch, the tour, and of course all the AMAZING support with printing that we got from you, Pete, Sue and all the rest of the team. Especially Pete for coming in early to get our proof ready, and to all of you for being


“Thanks for another flawless experience with you guys!”


“Thanks for the  file copies and print. As usual, wonderful service.”

Climate Change Boards

“I just wanted to say thank you to you and your team for getting the artwork and panels ready and up for the 6th. I know we had delays at our end, caused by the weather delaying the painting of our murals, so thank you for being so accommodating. Giles and your production team need

Christmas Newsletter

“Thank you so much for getting the newsletter printed and finished for collection by today. As always your team has done a wonderful job of producing the newsletter to such a high quality. Please pass on my thanks to all the team.  We do appreciate all their hard work.”


“Thank you very much as ever for your seamless service, its truly appreciated.”

Display Eco Boards

“Just wanted to say thank you so much for getting those panels to us so quickly on Tuesday. We were able to install yesterday afternoon ready for launch on Thursday and our partners were really happy with how it is all looking. I’m sure the visitors will get much enjoyment out of them!”


“You and your team have been amazing, thank you!”


Just a note of thanks to you and your team for the production of the latest – and biggest – edition of our members’ magazine. They look great.  Please pass on our thanks to the team.


“It was such a great experience to meet and work with you and your colleagues.  Thank you for taking the time to explain the ethics and values of your company.  It was heartening and inspiring to hear, especially when there are others of us out there on the same path in our own fields. I

Primary School Homework Diaries

“Thank you for your help and support in sorting the diaries and in particular Adam for being so diligent and ensuring the covers looked like the previous printed sample.”

22/23 Season Brochure

“Just a quick note to say thanks for sending over the brochures. It looks great – we are really pleased! Thanks for all your help with this!”

Undergraduate 2025 Entry Study Guide

Thank you so much for arranging the advance copies. I’ve received on campus and we’re very happy with them, so happy!

School Poetry Festival Booklet

“Thank you and anyone else involved in pulling out all of the stops to print our poetry book so speedily and so beautifully. It has been much admired and the evening went well yesterday.”

Wildflower Seed Packaging & POS

“I would like to thank you for the work you have done for us over the past 12 months. It has been quite a journey, with the original seed packets hitting the shops on 1st December 2020 to where we are now. The business is showing strong growth and I can put this down to

FSC & Recyclable Transparent Paper Wrap

“Absolutely thrilled. Beautiful high quality product, perfectly printed and so quickly for me. Incredible. Thanks so much Jon for making it a little more affordable for me too and making it work. Exceptional service, above and beyond.”

Museum Event

“I went into the office yesterday to have a look at the printed materials for the Auction / Dinner.  They look absolutely great – everyone is delighted, so a huge thanks. Could you please pass on my thanks to everyone else involved too – it’s a real team effort and everyone was great.”

Advertorial Leaflets

“This was the first time we have used Impress Print Services and you certainly live up to your name!”

Christmas Brochure

“I just wanted to say a huge thank you for our Christmas Brochure, it looks stunning! It’s the second year you’ve gone above and beyond which is hugely appreciated and we couldn’t be happier with the results…”

Auction Thanking Cards

“Just to say a massive thanks for being so fantastic on the Dinner / Auction work. It’s always a bit of a pain (late artwork etc.) so I really appreciate the service you guys provide, all your work and how flexible / patient you are. I know it must be a bit of a headache.

Festival Print & Signage

“It’s hard to believe that after so many months of hard work and planning, Lumiere 2021 has been and gone in a flash. We wanted to say how much we appreciate everything that you and your team have contributed to making Lumiere 2021 such a success. It’s no mean feat to deliver a festival on

Road Safety Stickers

“Big thanks to you all for getting this delivered a day early.  That’s a first for this always urgent job.  We have a very happy client!!!”


“Just to say a huge thank you – the newspapers look great, and we appreciate the speediness of your turnaround!”

University Graduation Packs

“I just want to say a massive thank you to you and the production team for all work you’ve turned round for me (and my colleagues) over the last two weeks, often very quickly.  It’s the worst time of the year for us, with clients getting increasingly anxious ahead of term beginning and planning mega

Education Print & Display

“We have used Impress for many years now and always found them both reliable and a pleasure to work with. This Autumn we threw new challenges their way, not only some tight deadlines, but an unusual design that required attention to detail and careful work by hand. The team not only rose to the challenge

Postgraduate Prospectus

“Thank you for checking re the delivery of the prospectuses yesterday and updating so quickly.   The team spot checked random copies from each box and I am delighted to report that we didn’t find anything amiss at all, not even one or two with a scuff or slightly skewed binding. This is really impressive and

University Prospectus 2023

“We have had delivery of the new prospectuses and are delighted with them, everyone is very pleased with the copies. We particularly noted that the print is fresh and bright with good contrast. Please pass on our thanks to your team, and thank you to the driver who had a particularly energetic start to the

Children’s Books

“Wooohoooo – last push for the last book before I hang my creative boots up and focus on growing the business. What a four years it’s been, but we’ve got there and I’m SO grateful that I found you guys. It’s been brilliant working with you all on this adventure.”

Top Trump Cards

I just wanted to confirm the receipt of the cards in good order AND in time for our event.  Thank you and your team thoroughly for your swift service and amazing work. Congratulations on your Customer Service Award Win, that is really great news and so well deserved! I cannot recommend you and the team highly

A3 Signs

“Received, many thanks for the delivery and a day early great service!”

Advent Calendar

“You are a STAR thank you for your prompt and helpful guidance. It is a pleasure to collaborate with excellent people!”

Map and Guide

“Thank you to you and the team for all your hard work, it is really being noticed.”


“Thank you, Adam, Nick, Daren, Guy, the print team and my delivery man. The client was very pleased with the A5 flyers!”

Certificates, Stickers & Posters

“Thank you very much as ever for your seamless service, its truly appreciated.”


“You are all so lovely, helpful and co-operative. Your customer service is wonderful.”

Factory Tour

“Many thanks for making us all so welcome yesterday – we loved the visit and really appreciated the clear explanations and varied experience available to us. Thank you for giving us so much of your time, and in particular for driving two of our group back to the station. We are so pleased to have

Pre-Prep School Prospectus

Just a quick note to say what a wonderful job your team has done on the new prospectus – super sharp and lovely quality. We are so pleased!

Recipe Books

“Perfect! Thank you so much! We will make sure to keep ordering through you for any print needs in the future! Always super fast, reliable and sustainable ;)!”

Customer Service Survey 2023 Results



Likely or would definitely recommend us


Overall Service

Rated us very good or excellent


Quality of Print

Rated us very good or excellent


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