We would like to thank the 106 respondents for their superb feedback, which was much appreciated.
The survey has really helped us gauge opinion and understand our clients requirements and vision. The great response assists us in setting priorities and inspires us to keep innovating, making it easier for the Impress team to do what we do, even better.
WE RECEIVED SOME SPLENDID COMMENTS…
“Rob was fantastic – he did a great job and I was really happy with his work from start to finish!”
“Found staff to be very helpful and orders promptly dealt with.”
“Just keep doing what you are already doing.”
“You are brilliant. Outstanding customer service from Paul, quick responses to quotes, taking the initiative and asking questions, fast turnaround, reliability, efficiency, great communications and an exceptional commitment to going the extra mile. For our big campaigns, we couldn’t do them without the confidence of knowing that you are doing the print and dispatch for us. I would like to thank everyone…, particularly Mark, Rob, Nick.”
“Excellent, and competitive on price. I get the impression that short print run jobs are as important to you as large orders.”
“I love working with Richard – he provides a quick, efficient and honest service, and is always willing to go the extra mile for his clients.”
“Don’t change anything. Service, communication, turn-around time, quality is superb.”
“I really can’t fault your price and deliverability.”
“You were truly excellent in every aspect.”
“Kudos to Mike, Sam and Ben.”
“Staff are very helpful and approachable.”
“Really helpful design staff and Account Manager.”
“Tim is brilliant!”
“Impress staff are knowledgeable, helpful and look after their customers extremely well.”
“We are more than happy with your services and know we can usually rely on you to meet deadlines etc.”
“Thank you for the hard work.”
“Print and customer service always excellent.”
“Our day to day contact Sam is excellent. I can contact Sam at any time and he has been extremely helpful in solving issues for us along with the general responsibilities. Sam is a very good representation of your company and a pleasure to work with.”
“A big thank you to Jon for always going above and beyond to ensure our printing requirements are met. Excellent service.”
“A special thank you to Rachel for her amazing customer service.”
“Jon and Rachel were terrific.”
“Service has been first class so keep up the good work.”
“Great team!”
“I have worked with Tim for many years he and the Impress team have always helped us. We are not professional designers, but try our best. So, advice and support is very important to us. Tim has always gone the extra mile for us and we appreciate this very much.”
“Tim is a star and Rob and Michele are awesome designers!”
“Quick response to print requests and delivery time.”
“Keep up the great personal service, instills confidence in the process/company.”
“Reliable and always of high quality.”
“Extremely happy with Impress.”
“I wouldn’t go anywhere else. Fantastic service all round!”
“Pat is really on it and always sorts stuff out quickly.”
“Always happy to work with you.”