“I just wanted to take a moment to thank you for an incredible effort by the whole team  – management and digital.

I am sending this in advance of the job because I wanted to particularly stress the quality of service which was exceptional by any standard on such a high volume technical job at speed.

I  particularly wanted to thank you for making yourself available to manage the process on your day off.

Thank you again and I would be grateful if you could pass this on to Malcolm, Peter and the Digital team.”